Our Guarantee
Approved by The Chartered Trading Standards Institute.
The HIES Scheme Rules & Code of Practice is a stringent set of Rules and a ‘Modus Operandi’ that members must adhere to at all times in their dealings with consumers, our Code is approved by The Chartered Trading Standards Institute.
Benefits to Consumers (when using a HIES Member)
- HIES Code of Practice approved by Chartered Trading Standards Institute
- HIES Scheme fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch presenter)
- Fully Vetted and Accredited Installers (to provide reassurance)
- FREE Consumer Advice Line: 0800 505 3412
- FREE Deposit Protection (up to 25% of the contract value)
- FREE Insurance Backed Guarantee (for every customer)
- FREE Mediation (to help fully resolve any disputes should they arise)
- FREE Independent Inspections (to assist with installation or product defects at HIES discretion)
- FREE access to an independent Ombudsman (to conclude disputes without incurring legal fees or costs)
